Product: MW350 drilling rig + ZCS100 Air Compressor + drilling tools + spare parts and consumables
A group of six customers came to China from Malaysia and asked to do a test on the water well drilling rig they bought from us.
Our boss personally operated it, introducing and teaching the customer how to use it step by step.
First, directly use the drill rod to connect the dth hammer and the drill bit to drill holes on the cement floor to test whether the drilling rig can drill holes normally.
Before starting the operation, use the positioning plate to make the drilling tool position straight and completely vertical to the ground.
In addition, when operating the drilling rig, the tower should be raised slowly, otherwise the hook of the hoist may be tightened due to gravity, and it is not easy to fall when you use it.
When disassembling the drilling tool, the rotary head should stop working in time to avoid the drill rod flying up and injuring people.
At the beginning, we used a 1.5m drill rod, an 89mm diameter dth hammer and a drill bit. The test hole was not deep, but it was obvious that not much dust was blown out in the later stage, and a small amount of mud came out. With the surrounding landforms, we guessed that the drilling position should be sand and cobblestone strata. Therefore, in this geological condition, it is still necessary to use casing at the beginning to avoid stratum collapse and the drill tools stuck in the hole.
After that, our boss also explained the principle of casing and the skills of use to customers one by one, and in order to facilitate customers to use casing and improve efficiency, we also gave customers two free pliers.
After the test machine, the customer was very satisfied and commented that our boss “know everything“.
D Miningwell sells not only products, but also services. There are countless usage details for such a huge machine, and there may be more complicated after-sales, which is a great test of a company’s service attitude and experience level.
We not only quote and sell products, but also consider more details for customers and reduce their worries. For example:
What products will a complete set of water well equipment involve?
How should each product be connected?
What product model should be matched according to the customer’s budget, local usage habits, local laws and regulationsand, and local geological conditions?
When the drilling rig is in use, which parts are easily damaged and need to be equipped with spare parts?
What brand of truck should be selected so that customers can also perform maintenance locally
......
We put ourselves in the shoes of our customers and understand that their investment is hard-won, so we will try our best to provide better service and do every detail well.
